Juno downloads and customer service

It took me a while to notice, but it turned out my last order from Juno was missing a number of tracks. All were available for download individually but in the zip files (which appear to have been automatically split at 2.5 GB) a number of the tracks/art were missing. I detailed this for Juno customer service and they reinstated my order so that I could download the missing stuff. I’m totally pleased with the response but it was a bit of a hassle figuring out what wasn’t there.

I e-mailed them again to find out  how this could happen and they said it hadn’t been reported before, but they are upgrading the download system and it will be faster and more reliable in the future. Anyway, I thought I’d pass the info along so that people check their zipped downloads if they pull them down this way.

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